Return & Refund Policy
Complimentary 30 day Refund & Exchange
100% secure all the Payment & Money Back
Return & Exchange Conditions
1. Items returned without authorization will not be accepted.
2. The time frame for return & exchange must not exceed 30 days from when the original order was received.
3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
5. For return, any promotional gifts
received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
6. For exchanges or resizing, if your
location falls within a remote area, you may be responsible for remote fees due to geographical constraints. We will notify you in advance of any applicable fees, allowing you to make an informed decision.
Note: Please do not send your return to the address on your package.
That is not our return address and
will affect the processing of your return, please note to follow the return address as what we provide from our support email Info@lifeinvip.com to process your return and exchange request.
Non-Refundable Items:
1. Items returned without authorization will not be accepted.
2. The time frame for return & exchange must not exceed 30 days from when the original order was received.
3. Items that have been artificially worn, damaged or altered cannot be refunded or exchanged.
Refund Process:
To initiate a return, please send an email to Info@lifeinvip.com with your Order number, Reason for the return, and whether you would like a refund or exchange. We will respond with detailed instructions on how to proceed with the return for you.
Returns will be processed within 3-5 business days upon receiving your package.
The refund will be issued to your original payment account. Please note that all timelines exclude Saturdays, Sundays and certain Holidays.
We will offer customers with $10 return shipping fee compensation under the following circumstances.
1. Customer received the wrong item.
2. The item is broken, defective, or has an incorrect engraving. (For broken or defective items, customers must contact us within 48 hours of receiving their order.)
For International returns and exchanges:
please contact us at Info@lifeinvip.com for instructions.
Do enjoy your shopping experience at our store, we look forward to helping you as much possible as we can!
Thank you very much for your support!