FAQs

Life In VIP offers a complimentary 30-day refund and exchange policy. To be eligible for a return or exchange, items must be returned in their original condition within 30 days of receiving the order. Please make sure to use a shipping method with tracking for returns or exchanges.

For more details, please refer to our Return & Refund Policy.

The processing time for orders usually takes 1-2 business days. The shipping time depends on the selected shipping method. We offer free standard shipping, which takes 12-17 business days, as well as premium and express shipping options with shorter delivery times as below.

• Standard:  Free, Shipping Time:12-17business days
• Premium:  $6.9, Free over $69, Shipping Time:7-12business days
• Express:   $26.9, Free over $169, Shipping Time:4-6business days

(Delivery Time= Process time + shipping time, Process time usually takes 1-2 days )

For more information, please refer to our Shipping Policy.

Yes, we always prioritize the security of our customers' payment and personal information. We guarantee 100% money back and safe payment with privacy to protect your shopping experience.

Yes, we offer international shipping. For specific instructions on international returns and exchanges, please contact us at info@lifeinvip.com.

To initiate a return, please send an email to info@lifeinvip.com with your Order number, Reason for the return, and whether you would like a refund or exchange.Returns will be processed within 3-5 business days upon receiving your package. The refund will be issued to your original payment account.

For more details, please refer to our Return & Refund Policy.

Yes, we offer 100% free standard shipping on all orders. We also provide free premium shipping for orders over $69 and free express shipping for orders over $169.

The premium and express shipping options are with more shorter delivery times than standard as below.

• Standard:  Free, Shipping Time:12-17business days
• Premium:  $6.9, Free over $69, Shipping Time:7-12business days
• Express:   $26.9, Free over $169, Shipping Time:4-6business days

(Delivery Time= Process time + shipping time, Process time usually takes 1-2 days )

For more information, please refer to our Shipping Policy.

For a successful return or exchange, please ensure the following conditions are met:

• Items must be returned within 30 days of receiving the order.
• Items must be in their original condition, without scratches or signs of wear.
• Items must not be resized or altered in any way.
• Returns or exchanges must be shipped with a tracking method.
• Promotional gifts received must be included with the returned items.

If you receive the wrong item or a defective item, please contact us within 48 hours of receiving your order. We will assist you in resolving the issue.

No, please do not send your return to the address on the package.

Please be noted to contact us at info@lifeinvip.com for the correct return address.

If you need to change your shipping address after placing an order, please contact us as soon as possible at info@lifeinvip.com.

We will do our best to accommodate your request if the order has not been shipped.

No, items returned without authorization will not be accepted.

Please make sure to contact us and follow the instructions provided for returnsand exchanges.

Under certain circumstances, such as receiving the wrong item or a broken/defective item, we may offer customers $10 return shipping fee compensation. Please contact us for further assistance.

Customers will receive an email with the tracking number information once their order has been processed. This email will allow you to track the shipping status of your order.

Unfortunately, we cannot guarantee specific delivery dates as it depends on the shipping carrier and other factors. However, we strive to process and ship orders as quickly as possible to ensure timely delivery.